Procedures to Follow in Case of an Accident

At Brand Car, the safety of our customers is a top priority. In the unfortunate event of an accident, please follow these steps carefully to ensure your safety and comply with legal and insurance requirements.

1. Ensure Safety First

• Check for any injuries to yourself and others involved.
• Ensure everyone is in a safe location, away from traffic.
• Do not move the vehicle until it has been thoroughly documented.

2. Document the Scene

• Take clear photos of the vehicle(s) involved in the accident from all angles.
• Ensure the photos capture visible damage and the overall scene, including road conditions and any traffic signs.

3. Contact the Police

• Call the local police to report the accident.
• Obtain the official police report, as it will be required for any insurance claims.

4. Notify Brand Car Immediately

• Contact Brand Car’s customer service team and inform them about the accident.
• Follow any instructions provided by the company for further steps.

5. Gather Necessary Documents

• Collect the following from all parties involved in the accident:
  • Driver’s license
  • Vehicle registration
  • Insurance policy details

6. Obtain the Official Accident Report

• Ensure you receive the official accident report (also known as the “incident report”) from the authorities.
• Without this document, the insurance company will not cover any damages.

7. Do Not Admit Fault

• Avoid making any statements that could be interpreted as admitting fault, as this might affect the insurance process.

8. Contact Emergency Services (If Necessary)

• In case of injuries or other emergencies, contact the relevant emergency services:
  • Ambulance: 112
  • Police: 155
  • Traffic Police: 154

9. Vehicle Towing and Repairs

• If the vehicle is not drivable, Brand Car will arrange for towing services.
• Repairs will be managed according to the terms of the rental agreement and insurance coverage.

Important Note:
Failure to follow these procedures may result in the renter being held fully responsible for any damages or penalties. For further assistance, please contact Brand Car’s customer service team at:

• Phone: 00905397301222
• Email: info@brandcarstr.com