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Refund Policy (İade Bilgisi)
Refund Policy of BRAND CAR FİLO ARAÇ KİRALAMA HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Introduction
Our refund policy complies with Turkish consumer protection laws to ensure a fair process for all customers.
Refund Conditions
- Refunds are applicable if the customer cancels the reservation 48 hours before the rental period starts.
- Refunds are not applicable if the cancellation is made less than 48 hours prior to the rental period unless stated otherwise.
Payment Method
Refunds will be processed through the same payment method used during the booking. For transactions via iyzico, processing time may vary depending on the payment provider.
Steps to Request a Refund
- Contact our customer support team at [insert email/contact details].
- Provide your booking reference number and reason for cancellation.
- Upon approval, the refund will be processed within 14 business days.
Exclusions
Refunds will not cover damages caused to the vehicle, additional services used, or penalties incurred during the rental period.